![]() ![]() ![]() ![]() The device (iOS/Android) needs to be on the same home network, and the same subnet as your computer. Device is not on the same “subnet” as your computer Please keep in mind that any new (updated) version of Music Collector can actually cause your router (or router’s internal firewall) to start blocking the connection. Updating the firmware to the latest version could also resolve connection problems. If that doesn’t help, check if the manufacturer has any firmware updates available for your router. If the above suggestions didn’t do anything for you the problem is most likely caused by your router.įirst, try powercycling the router (disconnect it from power, wait 10 seconds, then reconnect). Also disable Windows Defender if you are on Vista, Windows 7 or Windows 8 5. Try switching off all firewalls, and be sure not to forget the Windows firewall. Any new (updated) version of Music Collector can actually cause your firewall to start blocking the connection. Make sure that your software is allowed to connect “through” your firewall. Firewall software is blocking the connection To fix this, go to your mobile device preferences screen and in “General” or “Wifi“Settings” switch off “Auto Lock” – or something similar that locks your device after a few seconds (or even minutes). Your WiFi may be disabled or automatically disconnectedĪfter a few minutes your mobile device could become idle and disable its WiFi automatically). Unstable WiFi connection: Move closer to your WiFi access point. Tap the menu, then “Maintenance”, then “Old Import from Music Collector”.Make sure CLZ Music app is actually on the import page. If you’re on Mac, you don’t have to try to restart Bonjour. Right-click on “Bonjour Service” and select “Restart” on the shortcut menu.Click the “Services” tab in the Programs section of the pop-up menu to run the Services tool. ![]() Click the “Start” button located at the bottom of the desktop screen and type “Services” in the search field above the Start button.You can also try to restart Bonjour if you’re on Windows: If you don’t know if you have Bonjour installed, please download Bonjour and install it, then try exporting via WiFi again.If you have iTunes installed on your computer, you have Bonjour installed too.The program basically connects CLZ Music to Music Collector If you have Windows and you want to export to CLZ Music, you need to have “Bonjour” installed in order for your Windows computer to talk with CLZ Music. Device is not on the same “subnet” as your computer.Firewall software is blocking the connection.Your WiFi may be disabled or automatically disconnected.If you can’t find your mobile device running CLZ Music using the “File > Export to > CLZ Mobile” with WiFi, there’s a few possible causes you can check to making it work: Contents Some artists are duplicated / split up?.Export to CLZ Music: “Device not found”.I do not see my own cover images after syncing.Warning: Database originates from Direct Export.Error: Different database than the one in CLZ Cloud.Error: Database synced with different CLZ Account.Different number of albums in desktop, cloud and app.My app is suddenly locked, how do I fix this?.Back up / Restore your collection and subscription. ![]()
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